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CRT-271 Training Pdf | CRT-271 Interactive EBook

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Salesforce Certification Preparation For Community Cloud Consultants Sample Questions (Q218-Q223):

NEW QUESTION # 218
Universal Containers adds e -commerce capability to its Community built on the Napili template. They track customer shipments in a Salesforce custom object. How should the Salesforce Admin expose customer shipment data in Community Builder?

A. Create a standard page associated to the Shipment object
B. Clone an object page and associate it to the Shipment object
C. Create an object page associated to the Shipment object
D. Clone a standard page and associate it he Shipment object

Answer: A

NEW QUESTION # 219
Universal Containers want to drive engagement for its Community, and is encouraging users to watch videos and take training. Which three actions should a Community Cloud consultant take to create recommendations in the Community?
Choose 3 answers
Select one or more of the following:

A. Connect to the Einstein recommendation API
B. Enter a label for the button in the recommendation
C. Select a custom recommendation channel in the Marketing Cloud
D. Click "upload image" to include an image with your recommendation
E. Enter a description of the recommendation

Answer: B,D,E

NEW QUESTION # 220
A company recently launched its first Lightning Community using the Partner Central Template. Due to the success of the Community, other business units are now interested in replicating the Community and making a few changes. How can the Community Cloud consultant meet these requirements?
Select one or more of the following:

A. Export the new Lightning Community as a template and create new Communities using the exported template
B. Create a change set to include the changes from the first Lightning Community and create new Communities using that change set
C. Use the Partner Central Template and repeat all of the setup steps for each cloned Community
D. Create new Communities using the Build Your Own template and repeat all set up steps that each cloned Community

Answer: A

NEW QUESTION # 221
What two things should a Salesforce Admin do to accomplish this? Universal Containers needs to create a Support Community with the following requirements:* Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.* A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.* Customer users must be able to collaborate with all Community users.

A. Enable Super User access for customer users.
B. Select the Community User Visibility checkbox.
C. Create a Sharing Set on the Case object.
D. Set up Delegated Admin access for customer users.

Answer: A,B

NEW QUESTION # 222
Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community.
What is the most efficient way for a Salesforce Admin to get this information from customers?

A. Enable the article voting property on the Article Content component in the article detail page in the Community Builder.
B. Create a customer survey using custom Lightning components and add it to the homepage.
C. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.
D. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article.

Answer: A

NEW QUESTION # 223
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